11/24/2023 0 Comments What casino group is encore wynnMy reservation was booked at least 3 weeks in advance over their reservation line since that was the only way I can get the deal. I got an email invite with a special rate directly from them as a Red Card Member. Just spend the weekend at Encore and within 2 mins of arrival, the HORRIBLE service started. 3 mins later manager said "Ok, we found a room with a King bed that we can put you in IMMEDIATELY." How did they suddenly "found" a free room when their system said they were completely booked?!?! Manager replied "we can have house keeping to check if there are any free rooms." The first guy guys just told me they DID NOT have any rooms based on their system. My bro refused to be sent to Wynn and asked to speak with the manager. (Deal was Encore $159/night & Wynn $139/night) Problem 4: I will be paying the SAME rate as for Encore. Problem 3: they were going to send me to Wynn for a King bed room How is that possible when I made a reservation 3 weeks prior?!?! Problem 2: they DID NOT have ANY rooms available. Problem 1: Check in time, reservations they have in system is for 1 King bed and for 1 person. The agent on the line asked me if I wanted 2 Queens and I replied with a "Yes."
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